Refund & Returns Policy

Refund & Returns Policy

Welcome to BankerSchool (“we”, “our”, or “us”). This Refund & Returns Policy explains the terms governing cancellations, refunds, transfers, and related matters for courses, workshops, webinars, subscriptions, and digital learning products offered through our platform.

By purchasing or registering for any course, workshop, or service offered by BankerSchool, you agree to the terms of this Refund & Returns Policy.

1. Nature of Our Services

BankerSchool primarily provides:

• Online Courses
• Live Workshops
• Recorded Training Programs
• Study Materials
• Mock Tests & Assessments
• LMS-Based Learning Programs
• Certification Programs

As these are digital educational services, returns of purchased products or content are generally not applicable.

2. Refund Eligibility

A refund request may be considered in the following circumstances:

• Duplicate payment for the same course or workshop.
• Technical payment failure resulting in multiple deductions.
• Course or workshop cancellation by BankerSchool.
• Accidental registration reported before course access is provided.

All refund requests are subject to review and approval by BankerSchool.

3. Non-Refundable Cases

Refunds will generally not be provided in the following situations:

• Course content has been accessed or downloaded.
• LMS credentials have been issued.
• Workshop attendance has commenced.
• Recorded sessions have been made available.
• Failure to attend a course or workshop.
• Change of mind after purchase.
• Lack of usage of purchased services.
• Dissatisfaction after consuming the course content.

4. Workshop Cancellation Policy

If BankerSchool cancels or postpones a workshop due to operational reasons, participants may:

• Receive a full refund.
• Transfer their registration to a future batch.
• Receive equivalent course credit.

The available option will be communicated to all registered participants.

5. Participant Cancellation Requests

More Than 7 Days Before Course Start Date

• Transfer to a future batch may be permitted.
• Partial refund may be considered at management discretion.

Within 7 Days of Course Start Date

• Refund requests may not be eligible.
• Batch transfer requests may be reviewed on a case-by-case basis.

6. Course Access & Digital Products

Once access to any of the following has been granted:

• LMS Dashboard
• Recorded Videos
• Study Materials
• Practice Tests
• Downloadable Resources

The purchase shall be considered consumed and non-refundable.

7. Subscription Plans

For subscription-based services:

• Users may cancel future renewals at any time.
• Previously charged subscription fees are non-refundable.
• Access remains available until the end of the active subscription period.

8. Refund Processing Timeline

Approved refunds are generally processed within 7–14 business days.

The actual timeline may vary depending on payment gateways, banks, and financial institutions.

9. Payment Gateway Charges

Any non-recoverable payment gateway charges, taxes, transaction fees, or processing fees may be deducted from the refund amount where applicable.

10. Batch Transfer Policy

Subject to availability, participants may request:

• Transfer to another batch.
• Rescheduling of enrollment.
• Alternative course allocation.

Approval of such requests remains at the discretion of BankerSchool.

11. Exceptional Circumstances

In cases involving medical emergencies, family emergencies, or unforeseen professional obligations, BankerSchool may review refund or transfer requests individually and provide an appropriate resolution where feasible.

12. Changes to This Refund Policy

We reserve the right to update or modify this Refund & Returns Policy at any time.

Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions regarding refunds, cancellations, transfers, or payment-related concerns, please contact us:

BankerSchool
Email: support@bankerschool.in
Website: https://ekumbh.com/bankerschool/